If you are using an iPhone 6 or later, you will need to give the app permissions to access the device's 'motion and fitness' data. (See User Guides.) Thomas Maddox 04 September 2017 15:19 Follow Related articles It takes a few minutes for the server to process your journey data. Most of the time it takes between 5 and 30 minutes to fully process the journey (if it takes much longer than this, please let us know). Comments 0 comments Please sign in to leave a comment.